Privacy Policy

1. About this policy

This Privacy Policy applies to the MyBus SG mobile application (“MyBus SG”, “the app”, “we”, “us”, or “our”). By using the app, you acknowledge the practices described below. If you do not agree with this policy, please discontinue use of the app.

2. Information the app uses

Location information

With your permission, MyBus SG accesses your device location to identify and display nearby bus stops. Location access is used to provide this feature. You can deny or withdraw permission at any time in iOS Settings, although nearby-stop features may then be unavailable.

Saved preferences

Information such as favourite bus stops, preferred services, onboarding choices, appearance settings and similar app preferences may be stored locally on your device. This information helps personalise the app and is not intended to identify you.

Bus searches and service requests

When you request bus arrivals, routes, nearby stops or Live Activity updates, the app sends the information needed to fulfil that request, such as a bus stop code, service number, or approximate location-derived query, to our service providers. Standard technical information, such as IP address, request time and device or network details, may be processed automatically when your device communicates with these services.

Live Activities

If you start a Live Activity, MyBus SG may process an activity identifier, an Apple Push Notification service token, the selected stop and service, and timing or status information needed to deliver updates. This information is used to operate the Live Activity and is removed or allowed to expire when tracking ends or is no longer required.

Communications

If you contact us for support or feedback, we receive the information you provide, such as your email address, message, screenshots and diagnostic details. We use it to respond and improve the app.

3. Advertising and Google AdMob

MyBus SG may display advertisements provided by Google AdMob. Google and its partners may collect or receive information from the app and your device to provide, measure, limit and improve advertising. Depending on your permissions and applicable law, this may include:

• device and advertising identifiers;
• IP address and general location derived from it;
• app interactions, ad impressions, clicks and diagnostic data;
• device, operating system, language and network information; and
• information used for fraud prevention, security and ad measurement.

Where required, the app uses Google’s consent form before requesting ads. Your consent choices may affect whether ads are personalised, and you can review or change those choices from Advertising privacy options in the app’s Settings page.

Google processes information under its own policies. Learn more at How Google uses information for advertising and Google’s Privacy Policy. You can also learn about ad controls at My Ad Center.

4. How information is used

We use information to:

• provide live arrivals, nearby stops, routes, favourites and Live Activities;
• operate, maintain, secure and troubleshoot the app;
• respond to support requests and feedback;
• understand performance and improve reliability and usability;
• display, measure and manage advertising; and
• comply with legal obligations and protect users, our services and others.

5. Sharing and service providers

We do not sell your personal information. We may share limited information with providers that help operate the app, including hosting and network providers, Apple services for notifications and Live Activities, transport-data providers, and Google AdMob for advertising. These providers process information under their own terms and privacy policies. We may also disclose information where required by law, to protect rights or safety, or in connection with a business transfer.

6. Data retention and security

We keep information only for as long as reasonably necessary for the purposes described in this policy, including operational, security, legal and support needs. Locally stored favourites and preferences generally remain until you remove them, reset the app or uninstall it. No method of electronic storage or transmission is completely secure, but we use reasonable measures designed to protect information under our control.

7. Your choices and rights

You can manage location, notifications and Live Activities through iOS Settings, and review advertising consent from the app’s Settings page when required. You can remove locally stored app data by clearing it in the app where available or uninstalling the app. Depending on where you live, you may also have rights to request access, correction, deletion or restriction of personal information. Contact us to make a request. We may need to verify the request before responding.

8. Children’s privacy

MyBus SG is a general-audience transport utility and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can take appropriate action.

9. International processing

Our service providers may process information in Singapore or other countries where they operate. Those countries may have different data protection laws. Where required, appropriate safeguards are used for transfers.

10. Changes to this policy

We may update this Privacy Policy as the app, providers or legal requirements change. The revised policy will be posted on this page with a new “Last updated” date. Material changes may also be communicated in the app where appropriate.

11. Contact us

For privacy questions, requests or concerns, email daryledwin03@gmail.com. Please include “MyBus SG Privacy” in the subject line.