Arrival timings
Why estimates change and how to request the latest data.
MyBus SG support
How can we help?
Find straightforward answers about arrivals, location, favourites and Live Activities—or contact us if something still is not working.
Nearby stops
Location permissions and finding the stops closest to you.
Favourites
Saving the stops and services you use most often.
Live Activities
Following a service from the Lock Screen or Dynamic Island.
Quick answers
Frequently asked questions
Why is an arrival estimate changing?
Arrival times are estimates based on live transport data and can move as traffic and operating conditions change. Pull down in the app to request the latest available information.
Why can’t MyBus SG find nearby stops?
Check that Location Services are enabled for MyBus SG in iOS Settings. You may choose “While Using the App”; precise location helps the app calculate nearby stops more accurately.
How do I save a favourite?
Tap the heart beside a stop or service. Your favourites are stored on your device for quick access later.
How do Live Activities work?
Choose a bus arrival and start tracking. When supported by your iPhone and iOS version, MyBus SG displays updates on the Lock Screen and Dynamic Island. Live Activities can also be managed in iOS Settings.
Why did a bus or stop not appear?
Service data may be temporarily unavailable, or the service may not be operating at that time. Try refreshing after a moment. If the issue persists, email us with the stop code, service number, time and a screenshot.
Is MyBus SG an official LTA app?
No. MyBus SG is an independently developed app and is not affiliated with or endorsed by Singapore’s Land Transport Authority. Transport information may be supplied using publicly available LTA data.
Contact support
Still need help?
Email us with your iPhone model, iOS version and any relevant stop or service number.
daryledwin03@gmail.com
Expected response within 2 business days